The “Case Against…” makes a good point about the idea that gratuity should be earned. I would counter-argue, that if it’s not being earned, you won’t send that message clearly unless you inform management. It’s a pay-it-forward scenario that may collectively improve the industry. If management is unsympathetic, the issue is a bigger one with the overall culture of the establishment. They better have really good wings if you continue to patronize them in spite of the lackluster service.
The “Case For…” is filled with a lot of stereotypical behavior at stereotypical establishments. Not all places are like this. For example, I can’t count on one hand the number of times a chef has yelled at me. I also find this case to be emotional and over the top. There are much better ways to make this argument without “yelling” at the reader.
So, once again, this feels like sensationalism, rather than an honest discussion of a tradition that in entrenched in our society, but may be heading toward an overhaul. Until it does, I’ll keep doing my best to be a great server, and I hope my guests appreciate this. Enjoy!